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This is page of delivery service and A/S reception.
We will register as soon as possible.

A/S Processing procedures
1

Complete the
A/S application form

2

Contact CS center to receive
service consultation

3

Product
shipping

4

Repair after product
arrival

5

Repair completed and
Product Shipment

Complete the A/S application form

Required entries

    User Information
  • Name
  • Phone number
  • Address
    Device Information
  • Model name
  • Phone number
  • Problem of device
  • Upload file

    Attachments can be registered up to 5 and 10 MB. (Total Usage File Capacity : 0.00MB)

    Only jpg, gif, psd, png, tif, zip, ms office, hwp, pdf are allowed for file types.

View all

Our company collects personal information for after-sales service.

Purpose of collection and use: after-sales service, product (device) delivery, service provision

Retention and use period: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

If you would like to see more information, please check the ‘View all’.

When using A/S service, I have been fully informed that changes, errors, loss or initialization of own data (such as photos, videos, Application, phone number, address, message, rings and alarms), and I confirm that I will not raise any objection to ALT and the service center regarding this.

Delivery service related notification
Delivery cost information when using mobile product delivery service
Free round trip shipping Round-trip shipping fee charged

In case of free repair within the warranty period

In case of paid repair within the warranty period

When the warranty period has expired

A/S request due to customer negligence (damage, flooding, etc.)

Cases of using a courier service other than the designated courier company and shipping on cash on delivery
Caution
  • Because data may be lost or initialized during the A/S process, internal personal data must be stored before shipping the product. Please make a backup.
  • All products requested for A/S are considered to have been backed up by the user, and no separate backup work is performed.
  • Since the delivery company cannot receive compensation for damage to the product due to insufficient packaging by the customer, please use packaging materials such as air caps. Please pack safely.
  • If the warranty period has expired or the problem is due to external factors such as flooding or damage even within the warranty period, the repair cost will be borne by the customer.
    We inform you that this process will be carried out at your own expense.
  • If you send a product arbitrarily, it may be difficult to process it properly, so please make sure to receive A/S in the method instructed after submission. Please proceed.
  • We do not provide separate rental phones during delivery service.
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